The aim of this book is to help readers understand how they and other people think, feel and behave. The author, an experienced coach based at Warwick University, shares a range of models that he uses regularly in coaching conversations with clients. Written in clear, concise language, it is based on key concepts from the psychological literature, such as the Myers-Briggs(R) Type Indicator, Transactional Analysis, and Emotional Intelligence. Topics include: understanding your personality type conversations assertiveness and handling conflict influencing others managing your time achieving through other people taking part in meetings handling change