Updated edition of this popular text reflects changes in relation to employment legislation, financial institutions, information technology, mobile communication and online security awareness within the office context.* New to this edition: Unit 1: The Business Working Environment details: - franchising as a business model - sources of finance, credit unions and updates in banking services - updates on employment legislation Unit 2: Office Duties details: -developments in telephone communication services and telecom charges -recent budgetary changes affecting payroll calculations and business transactions Unit 3: Computers and Networks details: -developments in computer hardware, software and networks -updates on web security issues and viruses Unit 4 : Postal, Electronic and Mobile Communication details: -updates on postal services and charges -advances in mobile communications: Smart Phones Unit 5 : Storing and Retrieving Information details: -updates on manual filing systems -developments in Electronic Data Management * Assignments aimed at promoting self-study, group discussion and project work are also provided at the end of each unit Written specifically for Information & Administration - FETAC Level 5 Also suitable for: - Business Administration - FETAC Level 5 - General Business & Community Studies - FETAC Level 5 - Office Information Systems (Higher Certificate) - HETAC Level 5 - Information Technology & Business Administration courses - City & Guilds - Level 5