"From an authority on etiquette, with help from her world-famous granddaughter, Liv Tyler, this is a colourful guide to 21stcentury manners for the millions of young professionals who want to be their best in every setting, from business meetings to casual events or when using technology. Etiquette means knowing how to behave in any situation. The reason that's important? Because it puts everyone at ease, including the person practicing it. Dorothea Johnson, founder of the Protocol School of Washington, proves that learning the rules can actually be fun. Her keenly observed advice addresses modern quandaries of mobile phone and email etiquette as well as the traditional conundrums of making introductions and identifying a four-course place setting. Throughout, her granddaughter, actress Liv Tyler, shares lively memories of learning good manners with her grandmother's help, and stories of how those lessons benefit her today."