Dealing effectively with uncertainty requires
today's project manager to be familiar with a broad
spectrum of strategies, encompassing both 'hard' and
'soft' methods. This theme of unified thinking (i.e. the
need to selectively draw upon a wide range of strategies
in any given situation) will differentiate the book from
its contemporaries. By picking up where traditional risk
management techniques begin to fail, it brings together
leading-edge thinking from a variety of disciplines and
shows how these techniques can be used to conquer
uncertainty in projects. The ability to make good
decisions when faced with uncertainty is the real
challenge. It is a universal truth that a decision is
only as good as the information it is based on. But good
information is often hard to come by, and all projects
are vulnerable to the unknown and the unknowable. Thus,
uncertainty becomes the sworn enemy of the project
manager. Wherever we try to analyse, quantity, plan and
act, uncertainty lies in wait to surprise us with its
ambiguity and unpredictability. It lurks in every stage
of the project lifecycle: in the planning (how long will
this really take?) , the initiation (this isn't the
situation I expected!), the execution (who could have
foreseen that happening?), and even the completion of a
project (where are the expected benefits?). But managing
uncertainty is a lot more than just applying risk
management techniques. It requires a deep appreciation
of how uncertainty arises and, by recognising its
different guises, the appropriate strategies can be
formulated. If we can learn how to reduce uncertainty,
we can make better management decisions and increase the
chances of the project succeeding. This book addresses
five key questions: Why is there uncertainty in
projects? How do you spot the symptoms of uncertainty,
preferably at an early stage? What can be done to avoid
uncertainty? What strategies can be used to deal with
project uncertainty? How can both the individual and the
organisation learn to cope more effectively in the
future? The reader is assumed to be a either a project
management professional, or a senior manager looking for
ways to improve project management strategy within their
organisation. As such, a foundation in project
management basics is assumed, although not essential.
The book then builds on this by exposing new ideas and
concepts, and shows how these can be harnessed to tackle
uncertainty in its many guises.
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