A practical guide for health professionals and trainers, offering evidence-based low arousal approaches to defusing and managing aggressive behaviours in a variety of health care settings.* Provides both an academic background and practical advice on how to manage and minimize confrontation* Illustrates low arousal approaches and offers clear advice on physical restraint and the reduction of these methods* Describes the evidence base for recommended approaches* Includes a wide range of valuable case examples from a variety of care settings