This new, updated edition of First Steps in Counselling focuses on how to improve our listening skills and how our self-knowledge and our attitudes towards others help us to foster growth and change in those who seek our help. It answers questions such as: How can I avoid becoming over-involved in someone else's problem? Why do I get angry in certain situations? How can I offer new perspectives to a client without merely giving advice? How do I cope with a crisis? Primarily aimed at those who are interested in knowing more about counselling and acquiring basic counselling skills, First Steps in Counselling will also be valuable to those already working in the area. It offers a comprehensive coverage of all aspects of counselling, and has been updated to take account of the many changes in Ireland since its first publication.