Chapters include: Door Supervisor Profiles, Searching, Verbal Conflict Management, Basic Duties, People Profiles, Stress, Fear and Violence, Tips and Tricks, Non-Violent Incident Response Drills. Low profile skills are the subtle physical and verbal techniques used by experienced door supervisors as they interact with customers at their venues. These techniques include assertiveness, personal presentation, observation, psychological manipulation, physical manipulation, listening skills, body language, verbal conflict management, flexible and assertive negotiation, assertive arbitration, fear management and stress control.