''...this is going to be a very useful book. It
provides an authoritative overview of approaches to
quality management contextualised to health and social
care.'' - Joe Walsh, Independent Management Consultant,
formerly Assistant Director of Social Services at the
Royal Borough of Kingston upon Thames. ''...the author's
wealth of knowledge of the public sector is drawn upon
to provide an array of interesting and apposite case
studies which illustrate his main themes. As a
consequence the book will be useful, not only to those
who want an academic perspective, but to anyone
concerned with improving the service that they
provide''. - David Fillingham, Director of NHS
Modernisation Agency. Many organizations in health and
social care are striving to implement the ideas of
organizational excellence, performance measurement and
process improvement, in the context of a large number of
government initiatives including the NHS Plan, Best
Value, Clinical Governance and Quality Protects.This
book provides a clear explanation of the whole area and
includes a wide variety of case studies and examples
within health and social care, including the Voluntary
Sector.The book gives extensive guidance on the use of
the Excellence Model, but it does much more than just
describe how to use the Model. It provides practical
guidance on how to deliver services focussed on patients
and service users, on how organizations can lead,
motivate and involve their staff, on partnerships and
user involvement, and the vital area of process
improvement. There is also a major section on
performance measurement. Written by a senior lecturer at
Sheffield Hallam University, who is also a Director of
South Yorkshire Excellence, and a member of Trent
Regional Health Authority's Modernisation Board,
''Delivering Excellence in Health and Social Care'' will
be of considerable value to managers at all levels in
health and social care. |
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