Change management is one of the top implemented ITIL processes, however to implement it right and practically requires some experience. This book is an implementation guide that will help you to do it right for the first time. Many change management implementations fail because the process focuses only on IT environment. The secret to the success is in including the business part as well. This book introduces key activities and roles that should be consiedred by both business and IT when implementing ITIL based Change management. Key advantage of this book is that it clearly defines what should be done and who should be responsible as well as which knowledge is needed for it. Follow the process, activities and roles described in this guide and you will have a fully integrated change management process in a very short time. The approach presented in this guide has been distilled out of number of implementations in various environments so it fits companies with no regards to the field or size. The book contains also special recommendation for small businesses.